Privacy Policy

Last Updated: January 7, 2025

Homalco Wildlife & Cultural Tours (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Travel preferences and special requests
  • Demographic information

1.2 Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type and version
  • Device type
  • Operating system
  • IP address
  • Browsing activity on our website

2. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and provide services.
  • To communicate with you regarding your reservations, inquiries, and updates.
  • To improve our website, services, and customer experience.
  • To send promotional materials, newsletters, or special offers (only if you have opted in).
  • To comply with legal obligations.

3. Legal Basis for Processing (EEA Users)

If you are located in the EEA, we process your personal information based on the following legal grounds:

  • Consent: When you opt-in to receive marketing communications.
  • Contractual Necessity: To fulfill our contractual obligations (e.g., processing bookings).
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For business purposes, such as improving services, unless your interests or rights override these.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that assist in processing payments, managing bookings, or delivering communications.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or reorganization.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

6.1 Canadian Users

Under Canadian privacy laws, you have the right to:

  • Access your personal information.
  • Correct inaccuracies in your data.
  • Withdraw consent for specific uses.
  • File a complaint with the Office of the Privacy Commissioner of Canada.

6.2 EEA Users

Under the GDPR, you have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Data portability.
  • Lodge a complaint with your local data protection authority.

To exercise your rights, contact us at in**@**********rs.com 

7. Security of Your Information

We take reasonable measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no security system is impenetrable, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

For more information, view our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting your personal information.

10. Children’s Privacy

Our services are not directed at children under the age of 13 (or the applicable age of consent in your region). We do not knowingly collect personal information from children without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the “Effective Date” revised.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Homalco Wildlife & Cultural Tours
Mail + Office: 1218 Bute Crescent, Campbell River, BC V9H 1G5
Email: in**@**********rs.com
Phone: +1-250-923-0602

Thank you for trusting Homalco Wildlife & Cultural Tours. Your privacy is important to us.